From a single telehealth consult to a dedicated private nurse — four ways to work with us, each building on more continuity, coordination and time with your care team.
Every package builds on the one before it. Start wherever your family is right now — a single consult to get clarity on one decision, or a dedicated nurse who knows your loved one's full history. You can move between levels as needs change.
One expert consult. No ongoing commitment. Best when you need clarity on a specific question or decision.
Ongoing telehealth support. A nurse who knows the full picture and keeps the care plan current.
Your nurse stops advising and starts representing — coordinating care and attending appointments.
Unlimited access, in person when you need it. For complex or rapidly changing situations.
Packages can be shared across siblings or family members — split the cost, share the updates, carry the load together.
All subscriptions are month-to-month. Upgrade, downgrade or pause with 30 days' notice.
Your loved one's consent to share health information with nominated family members is obtained at intake.
Answer eight short questions about your loved one's situation and we'll point you to the right starting place. No obligation, no pressure.
Each package builds on the one before it. Care Navigation is a single consult — useful when you need clarity on one decision without committing to anything ongoing.
My Nurse Essentials adds continuity: a nurse who holds your loved one's full health picture, reviews it monthly, and keeps the care plan current. Support is by telehealth and email, and includes preparation for GP and specialist appointments.
My Nurse Advocate is where your nurse moves from advising to representing. They coordinate actively between clinicians, liaise with the GP and specialists directly, and attend appointments virtually on your loved one's behalf.
My Private Nurse removes the limits — unlimited check-ins, same-day response, and in-person attendance including home and hospital visits.
The full inclusions for each package are listed on the cards above. Every subscription tier includes everything from the tier below it, so nothing is lost when you move up a level.
If you're unsure which set of inclusions matches your situation, the package finder above will point you toward a starting place — or book a call and we'll talk it through.
Yes. Health situations change, and the packages are designed to flex with them. You can upgrade or downgrade with 30 days' notice, and many families do — moving up during a period of instability and back down once things settle.
All subscriptions are monthly with no lock-in contracts. You can upgrade, downgrade, pause or cancel with 30 days' notice.
If a membership is paused or cancelled for more than six months, a new initial assessment will apply when you return, so that we have an up-to-date understanding of your loved one's needs and can continue providing safe, personalised care.
No. Care Navigation is a starting point, not a prerequisite — you can begin at any level that fits your situation.
It's most useful when there's a specific question in front of you: a new diagnosis to make sense of, a decision about care arrangements, or a second opinion on what a specialist has recommended. If what you need is ongoing support rather than a one-off answer, start with a subscription instead.
Absolutely, and many families do exactly this. Siblings, partners or adult children can split the monthly cost between them. You nominate the family members you'd like kept in the loop at intake, and everyone receives the same updates. One subscription, shared responsibility, shared peace of mind.
Concierge nursing is a private service and is not currently covered by Medicare. Some private health extras policies may offer partial reimbursement for nursing services — we recommend checking with your insurer.
Many families find it comparable in cost to a part-time home help arrangement, with significantly more clinical value.
Book a free 20-minute Complimentary Care Discovery Call. We'll talk through your situation, answer your questions, and help you work out which package — if any — is right for where you are right now.
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